The Listening Bus program allows riders an opportunity to conveniently share constructive feedback about their experiences with CATA’s fixed-route service as they travel to and from their destinations. CATA representatives will be aboard buses to interact with customers and document their feedback.
Those unable to attend an onboard Listening Bus session, or customers utilizing any of CATA’s paratransit services who would like to provide input about their trips can do so by submitting the online feedback form or by calling a Customer Experience Representative at 517-394-1000.
Responses obtained will be considered in new route planning, the enhancement of existing services and/or the elimination of services that no longer effectively serve riders.
The 2023 Listening Bus sessions, routes and times are indicated below: