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Language Line

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New translation service for CATA riders 

미국 수도권 교통공사(Capital Area Transportation Authority, CATA) 탑승객들을 위한 새로운 번역 서비스

CATA 乘客专享全新翻译服务

خدمة ترجمة جديدة لركاب CATA

خدمت جدید ترجمه برای مسافران CATA

Nuevo servicio de traducción para los pasajeros de CATA

The Capital Area Transportation Authority recently launched Language Line, an interpretation service that provides real-time translation support in over 240 languages, including American Sign Language. Regardless of language, customers can now seamlessly access CATA’s information, services and a translator virtually or by phone. 

Language Line translators will assist customers with transit-related service information, trip planning, fares and other concerns. 

language line icon of an individual talking on the phone

To request translation services by phone:

  1. Call a Customer Experience Representative at 517-394-1000 for fixed-route service (regular service that operates on a fixed schedule) or at 517-394-2282 for paratransit services. 
  2. Ask to speak with a translator. 
  3. The customer will be connected to a translator through a three-way call. 

language line icon of individuals looking at a tablet

To request virtual translation on-site:

  1. Visit a CATA Information Booth located at the downtown CATA Transportation Center, Capital Area Multimodal Gateway or Administrative Offices. 
  2. Ask a Customer Experience Representative to connect with a translator.
  3. A three-way call will be initiated through a provided mobile device, connecting the customer with a translator.