2024 Community Report

In the 2023 Community Report, we showcase our goals, achievements and exciting future plans. From electrifying the fleet, new contactless payment systems and enhanced regional mobility, to our upcoming National Safe Place program certification and your opportunity to help shape our service. Also, enjoy testimonials from local leaders on how CATA impacts the community as well as a personal letter from our CEO, outlining our vision and our commitment to creating a sustainable and customer-focused transit experience. 

Download the 2023 Community Report accessible PDF

2023 Community Report Testimonials YouTube playlist

The 2022 Community Report celebrates CATA's 50-year anniversary milestone and features the strategic goals of the Authority, which include regional mobility, customer experience excellence, organizational strength, community partnership and dynamic workplace.

Download 2022 Community Report accessible PDF

2022 Community Report Testimonials YouTube playlist

The 2020/2021 Community Report highlights CATA's recent initiatives and achievements. It emphasizes the launch of Route 18 – Capital City Crosstown, designed to enhance travel between South Lansing, MSU, and East Lansing through community collaboration. It also details the introduction of the Diversity, Equity, and Inclusion (DEI) Task Force, which aims to create an inclusive workplace where all employees can thrive. Additionally, the report showcases CATA's efforts in supporting the community through various programs such as free rides for veterans, COVID-19 vaccination trips, and the new Community Advocacy Program providing essential resources to those in need.

Download the 2020-2021 Community Report accessible PDF

2020/2021 Community Report Testimonials YouTube playlist

The 2019 Community Report highlights CATA's dedication to improving public transportation in the capital region. Key initiatives include the introduction of high-tech bus shelters, fostering partnerships with organizations like the Capital Area District Libraries, and upgrading the vehicle fleet with new Nova buses and paratransit vehicles. CATA's strategic goals emphasize regional mobility, customer experience excellence, organizational strength, community partnership, and creating a dynamic workplace. Efforts to support the community, such as providing services to the homeless and enhancing accessibility, demonstrate CATA's commitment to serving all residents of the region.

Download 2019 Community Report accessible PDF

2019 Community Report Testimonials YouTube playlist

The 2018 Community Report reflects on the remarkable progress made by CATA in 2018. Key initiatives include enhancing communication with consumers through programs like Brad on the Bus and online web chats, fulfilling a promise to be more open and accessible both online and in person. Additionally, CATA demonstrated a commitment to technological advancements and environmentally friendly infrastructure upgrades. These efforts underscore CATA's dedication to improving public transportation and serving the community with a focus on innovation and sustainability.

Download 2018 Community Report accessible PDF

2018 Community Report Testimonials YouTube playlist