Beyond the Bus

CATA wants your opinion to help continue building service that meets your needs. During “Listening Bus” sessions, CATA representatives regularly board buses to interact with customers and document their feedback.

Those unable to attend an onboard Listening Bus session, or customers utilizing any of CATA’s paratransit services who would like to provide input about their trips can do so by submitting the online feedback form or by calling a Customer Experience Representative at 517-394-1000.

Responses obtained will be considered in new route planning, the enhancement of existing services and/or the elimination of services that no longer effectively serve riders.

By actively engaging with passengers during their daily commute, CATA aims to establish an open and inclusive dialogue. Responses are considered in new route planning and design, service enhancements and/or reduction of services that no longer effectively serve riders.

Visit cata.org/ListeningBus for details regarding upcoming Listening Bus sessions, routes and times.

Can’t join in person? Share your input by submitting the online feedback form at cata.org/Feedback or by calling a Customer Experience Representative at 517-394-1000.

This content has been published in the 2023 Community Report.