Beyond the Bus

Since its founding in 1972, CATA has prioritized technology as a solution to improve customer experience and safety. Always, the emphasis is on ease of use, reliability and accessibility.

Upcoming Projects

MyRideCATA app expansion to include Redi-Ride ridership – Fall 2023

CATA is upgrading the MyRideCATA app to now include Redi-Ride ridership and in the future, all paratransit services. Users will now be able to use the app to get transportation to a fixed bus route or anywhere within the area within Meridian Township, Delta Township and Mason.

Radio network upgrades to join the Michigan Public Safety Communications System – 2023

Joining a handful of other bus authorities around Michigan, CATA will be upgrading their bus radio network and joining the Michigan Public Safety Communications System (MPSCS) radio network. This upgrade will enable better communication with first responders, and a wider area of operation as the MPSCS radio network covers all of Michigan.

Contactless payment options to add “tap and go” functionality – Fall 2024

Last summer, CATA began the process of upgrading all fareboxes across the fleet. With that transition complete, CATA is focused on the contactless payment prototyping phase, integrating ‘tap and go’ functionality which is similar to a ‘tap’ credit card feature. Once implemented, CATA ride cards will be more readily available for purchase through major retailers, vending machines and a new app on riders’ phones.

Cameras on all buses and vehicles – Winter 2024

To best protect riders and operators, CATA is in the process of adding cameras to all buses and vehicles. Right now, only TransDev vehicles that are used for paratransit services have cameras aboard. This customer and operator safety initiative runs on the idea that people are less likely to engage in dangerous activity with cameras recording, ensuring a safer ride for all.

These technology enhancements will continue to move CATA in the right direction to improve the overall experience for all CATA riders and operators.

This content has been published in the 2023 Community Report.

In an effort to improve community safety, CATA has applied to the National Safe Place program and will certify all of its buses and facilities as safe places for youths and individuals who are in potentially dangerous situations. Through partnerships with local organizations, CATA is taking a proactive approach to ensure the well-being and security of vulnerable members of the community.

The National Safe Place program, a widely recognized initiative implemented across the United States, strives to provide immediate assistance and support to individuals facing difficult circumstances, such as homelessness, abuse or exploitation.

Under the program, all CATA buses will display prominent Safe Place signs, recognizable symbols that serve as a beacon of hope for young individuals seeking help. Youth and individuals facing crisis situations can board any CATA bus displaying these signs, knowing they are stepping into a safe and supportive environment. Bus drivers and transit personnel will work with the person to provide them with resources including a 24 hour texting service with certified, masters-level therapists as well as CATA’s Street Supervisor team to ensure they get to a safe destination. The Authority is actively extending its commitment beyond transportation, prioritizing the safety and welfare of those in need.

The adoption of the National Safe Place program aligns with Lansing’s collective effort to foster a caring and inclusive community. By incorporating the program into its operations, CATA is actively creating an environment where young individuals and those facing crisis can seek assistance. This initiative not only aims to address immediate needs but also helps individuals access necessary resources.

CATA expects to implement the National Safe Place program in the near future as part of its ongoing efforts to improve community safety and support vulnerable individuals.

This content has been published in the 2023 Community Report.

At the heart of everything CATA does is the mission of meeting the region’s mobility needs by providing innovative solutions. That includes closely assessing its fleet to guarantee that vehicles are not only safe, but that they provide a comfortable and welcoming experience for riders.

Since Nova buses were introduced to the fleet in 2019, CATA has replaced almost half of its fixed-route buses. For each new vehicle added, CATA retires one old vehicle.

Nova buses currently in operation:

• 38: 40-foot buses
• 9: 60-foot buses

The new Nova buses feature USB charging ports on the seats and padded vinyl seats for increased comfort and cleanability. Additionally, the sleeker minimalist design of the exterior and interior of the Nova buses make it easier for riders to spot the buses around the area.

New vehicles being added to CATA's fleet:

• 4 new Ford Hybrid Escapes (2023)
• 12 new cutaway buses (2023)
• 6 new vans (2023)
• 7 new Nova 40-foot buses (2024)
• 2 new Nova 60-foot buses (2024)

Still, CATA’s commitment to innovation doesn’t end with simply upgrading its fleet to newer-model buses. CATA has joined many other industries in looking at the environmental impact of public transportation and begun exploring the purchase of two fully electric 40-foot buses. As part of these discussions routes, battery types and efficiencies are key considerations.

This content has been published in the 2023 Community Report.