Trip Information
Call 517-394-2282 to book a trip.
The Connector phone line is open:
Mon. - Fri. 6:30 a.m. - 5 p.m.
Sat. - Sun. 8 a.m. - 5 p.m.
- Trips deviating from the route must be arranged at least 30 minutes in advance of the desired trip.
- Trips are scheduled in the order requests are received and are limited to availability of space on the bus.
- Advance reservations will be limited to no more than seven days prior to any desired trip date(s).
To cancel a ride:
- Ride cancellations must be made no later than four hours prior to the scheduled trip.
- Trips scheduled Monday through Friday before 10:30 a.m. or Saturday before noon must be canceled by 5 p.m. the day before.
- Trips scheduled before 10:30 a.m. the day after a holiday must be canceled by 5 p.m. the day prior to the holiday.
- Failure to follow the cancellation procedure will result in penalties in accordance with CATA’s no-show rules. View the no-show rules.
Punch Passes
Punch passes are available in increments of 10 one-way rides for all three CATA Rural Services. Call 517-394-2282 (CATA) for more information, look up punch pass distribution locations, or purchase Connector passes online.
Paratransit No-Show Rules
Transfers
You can make transfers between services. Ask your driver for a transfer as you pay the fare upon boarding. Transfers are good for two hours and can be used up to two times for travel in one direction.
Transferring to a lower-fare service is free. When transferring to a higher-fare service, the difference in fare must be paid when you board.
Cameras on Board Paratransit Vehicles
In April 2018 CATA contracted with Transdev, an international public transit services company, to assist with transporting CATA’s paratransit customers. With this new partnership comes a new initiative—cameras on board.
For the safety of our drivers, passengers and community, all small buses and minivans operated by Transdev will be equipped with technology that records audio and video of activities occurring inside and/or outside the vehicle. This technology is powered by Lytx in partnership with Transdev and CATA.