Your feedback shapes CATA’s services
Friday, June 27, 2025
Categories: Blog
CATA’s Listening Bus lets riders share feedback during their commute. Since 2023, 28 sessions across 27 routes have gathered 565 responses, leading to improvements, such as the introduction of the Language Line translation service and the year-round schedule change for Routes 23, 24 and 25. One result of rider input was the March 2024 launch of the Automatic Detour Detection feature in Transit app, which provides real-time detour updates.
Listening Bus continues in 2025. Check the schedule at the Listening Bus webpage.
Can’t attend? Submit feedback online, by calling 517-394-1000 or visiting a CATA information booth.
Related Stories:
This content has been published in the 2025 Community Report.