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Spec-Tran “Wait Stop Trips” FAQs

Wednesday, December 7, 2022

Categories: General

The Capital Area Transportation Authority (CATA) is now offering Spec-Tran eligible riders the opportunity to arrange “wait stop trips”. View the frequently asked questions below regarding this new service beginning Jan. 9, 2023:

Q: What is a “wait stop trip”?

A: Simply put, a “wait stop trip” involves a scheduled trip from point A to point B with a brief stop in between. The purpose of a “wait stop” is to provide riders the opportunity to make a quick drop off or pick up during their ride before arriving to their final destination. Riders who schedule a “wait stop trip” will be able to stay on the same Spec-Tran vehicle for the duration of the trip.

Examples of “wait stop trips” include but are not limited to:

  • Dropping off or picking up a child from school or day care before proceeding to work or home.
  • Picking up groceries before proceeding home.
  • Dropping off or picking up a service animal to or from the vet or groomer before proceeding to work or home.
  • Picking up carryout food from a restaurant or store before continuing to a final drop off.

Q: Are there types of “wait stop trips” that are not allowed?

A: Yes. Drive-thru trips are not permitted. The rider must exit the vehicle at the “wait stop” location to conduct their necessary business.

Q: What is the cost of a “wait stop trip”?

A: The cost is $2.50 for each portion of the trip.

For example, a trip picking up someone from home, then to the grocery store and then back home will cost a total of $5.00. It would be $2.50 for the pick up at home and another $2.50 when arriving at the store before proceeding home.

Q: How much time is allotted for the “wait stop”?

A: The time allowed for a “wait stop” shall be kept to a minimum, with a maximum time of no more than 15 minutes.

Q: What happens if the “wait stop” takes more than 15 minutes?

A: If the rider does not complete the “wait stop” in 15 minutes and misses their next trip, they will be responsible for calling CATA to schedule another ride.

NOTE: When preparing for a “wait stop” pick up or drop off, riders should anticipate and plan for a variety of situations. Consider the following best practices:

  • Select the best entrance and/or exit that allows for maximum efficiency. Be sure this is clearly communicated when scheduling.
  • Make arrangements in advance of the “wait stop”. If you are picking up groceries or items from a store or restaurant, call in advance to make sure the items are ready for pick up.
  • Pay for goods or services in advance to avoid a possible line at checkout.
  • Notify the establishment that you are using Spec-Tran and give the estimated time you will arrive. Let them know that once you arrive your business needs to be completed very quickly as the driver is with CATA and cannot wait for longer than 15 minutes.
    • Many people do not know much about CATA or Spec-Tran. You may need to explain what Spec-Tran is, and that the driver cannot wait long as they are on a schedule.

The better prepared the rider is in advance of the “wait stop” the better chance the ride will be completed on time. A ride completed on time not only benefits the rider involved but the driver and all riders who are scheduled for rides thereafter.

For questions regarding Spec-Tran or “wait stop trips”, call 517-394-CATA (2282). Additional rider information can be found here.

 

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