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Regular-route bus service is suspended. Customers in need of free curb-to-curb rides should call 517-999-2549.

Wednesday, March 11, 2020

Categories: General

Customers in need of a free curb-to-curb ride should call 517-999-2549 during the hours listed below. We appreciate your patience when calling as call volume is extremely high. Call takers are working very hard to schedule your critically essential, medical or work trip according to your travel needs. Delays should be expected, but please know we are committed to getting you to your destination as efficiently as possible. 



  • Call hours: 5:30 a.m. to 7 p.m.
  • Service hours: 5:30 a.m. to 10 p.m.




  • Call hours: 9 a.m. to 5 p.m.
  • Service hours: 7 a.m. to 10 p.m.



  • Call hours: 9 a.m. to 5 p.m.
  • Service hours: 7 a.m. to 7 p.m.


March 20, 2020: CATA to provide necessary trips only 

Regular-route bus service to be suspended Monday 

Lansing, Mich. – Coinciding with recent service reductions designed to mitigate the spread of COVID-19, ridership aboard the Capital Area Transportation Authority’s regular-route buses has declined substantially but remains higher than recommended to meet social-distancing guidelines, as prescribed by the Centers for Disease Control and Prevention. To ensure successful containment efforts, as recommended by the CDC, Gov. Gretchen Whitmer, and state and local public health experts, CATA will suspend all regular bus-route service, effective Monday, March 23, through Sunday, April 5, or until further notice. Instead, CATA will offer free demand-response service for the community’s most vulnerable populations, as well as its essential workforce, key government employees and those who support our critical infrastructure.


“This decision was not made lightly,” said CATA Chief Executive Officer Bradley T. Funkhouser. “We recognize the hardship it presents for members of our community. These are truly unprecedented times and CATA – along with our regional partners, including Michigan State University and Ingham County – is working to ensure that transportation remains an option for those with critical, medical and work-related needs.”


City of Lansing Mayor Andy Schor added, "The City of Lansing and all of our partners are working together to do everything we can to keep everyone safe and healthy. By offering on-demand service, CATA is encouraging social distancing by not having people wait in large groups for a bus. I have confidence that CATA will be able to continue to serve those who need necessary transportation to get to work, medical appointments or other critical places."


Confirmed cases of coronavirus continue to increase in CATA’s service area and across Michigan, causing concern for Nathan Triplett, CATA Board Chair.


“This was a difficult decision, but it is the right decision for the health and safety of our riders, operators and community,” he said. “Alongside our local, state and federal partners, CATA has an obligation to take every measure possible to mitigate the spread of COVID-19, while continuing to transport health care workers, first responders and other members of the essential workforce.”


Katie Kelley, President/Business Agent, Amalgamated Transit Union Local No. 1039, said the union stands firmly behind CATA’s decision to temporarily suspend service.


“Along with management, we worked very hard to develop a plan that we believe will continue to provide the high level of service our customers have grown accustomed to, although at a significantly reduced level. We are committed to making sure essential transportation is accessible to our community and look forward to getting back to full service as soon as safely possible.”


To date, CATA has been closely monitoring the rapidly evolving COVID-19 response and has already taken steps to limit opportunities for community spread. Those measures include closure of facilities, reduction of some services, upgraded bus- and facility-sanitization efforts, distribution of sanitary supplies, installation of sanitization stations and more. Even with these changes, CATA has determined that the volume of its riders continues to present a risk for community-acquired COVID-19. The suspension of regular bus routes is intended to assist with community-mitigation efforts to slow the spread of illness.


To address questions about the impact of COVID-19 on its services and to schedule trips for eligible riders, CATA established an emergency service hotline at 517-999-2549. Updates will continue to be posted to Rider Alerts at CATA.org and @rideCATA on Facebook and Twitter.


We will be adhering to the following definitions provided by EO 2020-16:


  1. “Essential workforce” includes health care workers, home health workers, direct care workers, emergency medical service providers, first responders, law enforcement personnel, sanitation workers, child care workers (including any employees acting as child care workers in essential workforce child care centers), personnel providing correctional services, postal workers, public health employees, key government employees, court personnel, and others providing critical infrastructure to Michiganders.


  1. “Critical infrastructure” includes utilities, manufacturing, mass transit, and groceries or other essential supplies, goods, or equipment.


  1. “Key government employees” includes child protective services workers, child welfare workers, foster care workers including those from contracted agencies, recipient rights workers, employees of the Executive Office of the governor, cabinet officers and their designees, Department of Health and Human Services field office staff, Unemployment Insurance Agency employees, and other employees identified by the Department of Technology, Management, and Budget.


March 18, 2020: CATA CEO: 'Do not ride the bus'

CATA closes all public facilities; free fare with rear-door boarding

Lansing, Mich. – In addition to the closure of its downtown transportation center, the Capital Area Transportation Authority closed its Administration Building and the Capital Area Multimodal Gateway, effective immediately. Additionally, to further protect its operators, CATA implemented fare-free trips and will require passengers to board the bus from the rear door and maintain appropriate distance from the bus operator.


“COVID-19 presents unprecedented challenges for public transportation,” said CATA Chief Executive Officer Bradley T. Funkhouser. “If you do not need to ride the bus, I ask you not to.”


Funkhouser reiterated CATA’s commitment to help the community contain the spread of COVID-19 while still providing critically essential medical and work trips.


“Our response to COVID-19 remains ever-changing and fluid. Our drivers have stepped up and agreed to put themselves at risk of infection in order to dedicate service to our most vulnerable riders,” Funkhouser added. “As always in the past, we remain at the ready to assist first responders throughout this crisis. Further reductions and the possible shutdown of all services are possible.”


CATA established at special emergency hotline at 517-999-2549 to address questions about the impact of COVID-19 on its services. Updates will continue to be posted to Rider Alerts at cata.org.


Additionally, the following service reductions will be in effect:


  • Route 1: Route 1 weekday service is operating fewer trips. 
  • Route 5: Route 5 weekday service is operating fewer trips.
  • Route 8: Route 8 weekday service is operating fewer trips.
  • Route 9: Route 9 weekday service is operating fewer trips. 
  • Route 17: The free Grab & Go Express route will be suspended until further notice, effective immediately.
  • Route 26: This route will continue to operate during the week at a reduced frequency, following its Saturday schedule, operating at a 40-minute frequency, with buses bound for campus beginning at 9:33 a.m.
  • Routes 30, 31, 33, 38, and 39 will cease to operate on the campus of Michigan State University beginning Wednesday, March 18, 2020. Weekday service will be replaced by Routes 34, 35 and 36.
  • Route 32: Service will continue to operate as usual, Monday – Friday.


For a complete list of departures, visit cata.org Rider Alerts.


March 17, 2020: CATA temporarily closes downtown CTC

COVID-19 containment efforts include service reductions

Lansing, Mich. – To help contain the spread of novel coronavirus and better achieve social distancing, the Capital Area Transportation Authority will temporarily close its downtown transportation center, located at 420 S. Grand Ave., in addition to implementing service reductions on some routes, effective Wednesday, March 18.


“In addressing the unprecedented impact of COVID-19, CATA continues to make employee, rider and public safety its top priority,” said CATA Chief Executive Officer Bradley T. Funkhouser. “Our goal at this time is to respond as quickly and fluidly as possible to aid in regional containment efforts. As new developments related to COVID-19 arise, CATA may effect additional service adjustments.”


Riders will be permitted to board buses at the CTC from current bus bays. However, face-to-face transactions, including pass sales, will be suspended until further notice. Online fare purchases will continue to be supported at cata.org/Fares/Buy-Online/Products. Customers will not be charged for postage, or shipping or handling fees. Please allow five to seven business days for mail processing. Fareboxes accept cash and issue change only in the form of a CATAcash card, which can be used on any fixed route (not redeemable for cash).


Additionally, service reductions will be in effect. For a complete list of departures, visit cata.org Rider Alerts.


March 16, 2020 Update

Work-from-home directive issued; service reductions planned

The Capital Area Transportation Authority remains committed to the safety and well-being of its workforce, riders and the public. In monitoring the spread of COVID-19, CATA is preparing to implement measures that will help contain the spread of the virus and reduce the risk of infection.


“We recognize that for some riders, we are the only viable means of transportation,” said CATA Chief Executive Officer Bradley T. Funkhouser. “In our ongoing commitment to the health and well-being of community members, we have stepped up our cleaning and disinfecting protocol aboard all buses, issued personal-protection supplies, installed sanitation stations at key transportation centers, and are asking riders to limit use of our services at this time to medically necessary trips and access to employers.”


CATA has directed its employees to stay home if they are sick and to follow CDC-recommended guidelines to help mitigate the spread of the virus. CATA issued a work-from-home directive for non-essential employees, effective Tuesday, March 17. Service reductions are currently being considered, which would go into effect Wednesday, March 18. Unless otherwise communicated, these initiatives will remain in effect through April 5.


Additionally, CATA has canceled its March 17 Audit Committee meeting and its March 18 Board of Directors meeting.


Based on information we continue to receive from the Centers for Disease Control and Prevention, Gov. Gretchen Whitmer, and state and local public health experts, additional service changes may become necessary to support containment efforts across our region.


CATA will continue to monitor the effectiveness of its containment efforts and ridership needs, making appropriate adjustments as necessary. Where feasible, articulated buses may be deployed to some routes, thereby accommodating CDC-recommended social distancing.


CATA will communicate service changes that result from its containment strategy via cata.org, social media and on-site signage. Service changes will also be reflected through Google Maps Transit and Transit app.


March 11, 2020

At the Capital Area Transportation Authority, our top priority is the safety and well-being of passengers, employees and community members. With novel coronavirus (COVID-19) confirmed in Michigan, CATA has convened an internal emergency-response task force. While COVID-19 has not been confirmed within our ridership area, the task force is creating a comprehensive action plan that ensures the implementation of best practices and protocols on behalf of all individuals with whom we may come in contact.


The action plan includes the precautionary steps CATA has begun and will continue to implement to meet defined safety objectives, including the potential impact of coronavirus on operations, ridership, vehicle and facility sanitation protocols, workforce, partnerships and budget.


CATA joins other public agencies in proactively combating the spread of this virus. In preparation for COVID-19, we recently upgraded our cleaning standard and frequency by applying a hospital-grade aerosol disinfectant in buses that effectively kills coronavirus and a broad spectrum of other pandemic viruses. We are taking additional containment measures as well.


We recognize the importance of community feedback in decision making and remain committed to ensuring that we welcome and listen to the voice of our riders and community.


CATA will be identifying opportunities to gather input on current projects, including phone briefings, virtual meetings and other avenues for gathering public comment via email, online platforms, mail and phone.


Keep yourself and others healthy by not traveling when you are sick. Cough or sneeze into a tissue or the crook of your elbow, avoid touching your face, wash your hands frequently and thoroughly for at least 20 second and maintain a safe social distance. We also recommend that all residents join us in supporting Gov. Whitmer’s recommendations for Community Mitigation Strategies.




Please visit www.cata.org/Routes-Schedules/Detours-Rider-Alerts to see all service alerts.

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