New Job Posting: Paratransit Service Representative
Are you looking for a
rewarding career in the public sector? CATA is seeking enthusiastic and
customer-focused individuals to become Paratransit Service Representatives in
our Call Center.
Job Summary - Essential Functions
Paratransit Service Representative is responsible for assisting customers by
efficiently scheduling trips on various CATA paratransit services in a manner
that is cost effective, efficient, safe, and provides the highest level of
service quality possible. The regular
shift assignment and hours are subject to change. The essential functions
include the following:
Promptly answer Paratransit
office telephones and provide excellent customer service.
Schedule requests for
paratransit service that are the most cost effective, efficient and safest
Consult with Paratransit
Scheduler to resolve service and scheduling issues.
Create and maintain customer
files, location files, vehicle files and operator manifests
Create, edit, and discontinue
runs when schedules change.
Process telephone and written
requests for information and service.
Assist in implementing
procedures for paratransit services.
Provide backup and relief for
Know and provide customers
with information on all CATA services and service areas.
Provide timely, reliable, and
effective reports and communications, written and oral.
Assist the Operations Manager
of Paratransit, as requested.
Participate as an effective
member of the CATA administrative team and perform all duties described.
Reports to: Operations Manager - Paratransit
Starting Wage: $15.00 per hour
High school degree minimum.
Must have very good data
entry, typing, and map reading skills.
Excellent customer service
Proficient computer skills,
including Microsoft Office Suite and other current computer applications used
Experience with transit
software programs preferred.
Able to communicate
effectively with contractors, customers, and employees.
Able to communicate
effectively, handle details, meet deadlines, and work independently and under
Very neat and professional
Able to perform essential
functions and duties and to perform other tasks as assigned.
Cooperative, willing to work
with and learn from others, and able to respond productively to change.
Punctual and reliable
attendance as necessary to meet ongoing service requirements for public
Completed CATA Employment Application, Cover Letter and Resume
qualifications must be clearly outlined
in your resume & cover
letter to be considered for an interview.
View Job and Apply