CATA Listening Bus is all ears
The Capital Area Transportation Authority values customer input and wants to make it easier for its riders to be heard.
The Listening Bus, a new program that gives passengers a voice while commuting, launches Monday, Jan. 30, 2023, aboard select CATA buses staffed by CATA representatives. Riders will have the opportunity to conveniently share constructive feedback about their experiences with CATA services as they travel to their destinations.
Feedback obtained from customers is considered in new route planning, to enhance existing services and to eliminate those that no longer effectively serve riders.
The Jan. 30 inaugural trips will take place in the afternoon on:
Route 1 Downtown Lansing/Meridian Mall
Route 8 Pennsylvania/Holt
Route 22 MSU/Haslett/Okemos
Route 23 MSU/Okemos/Haslett
Route 30 South & East Neighborhoods (MSU)
For a detailed list of departure times and locations and for more information about Listening Bus, visit cata.org/listeningbus.
In addition to the Listening Bus, customers are encouraged to submit feedback throughout the year by calling 517-394-1000, emailing email@example.com, submitting a form online at cata.org or to Customer Experience Representatives in the information booth at the CATA Transportation Center in downtown Lansing, open Monday through Friday, 7 a.m. to 7 p.m.; Saturday and Sunday, 9 a.m. to 5 p.m.