News

The Capital Area Transportation Authority recently launched Language Line, an interpretation service that provides real-time translation support in over 240 languages, including American Sign Language. Regardless of language, customers can now seamlessly access CATA’s information, services and a translator virtually or by phone. 
 

“CATA has long prioritized accessibility,” said CATA CEO Bradley T. Funkhouser. “We recognize that some non- and limited-English-speaking individuals need public transportation but avoid it due to fears associated with language barriers. Our goal is to remove these barriers and improve access to our services, regardless of a rider’s language preference. The introduction of Language Line is another way for us to enhance rider experience and ensure that no one is left behind.” 
 

Language Line translators will assist customers with transit-related service information, trip planning, fares and other concerns. 

To request virtual translation on-site:

⦁ Visit a CATA Information Booth located at the downtown CATA Transportation Center, Capital Area Multimodal Gateway or Administrative Offices. 

⦁ Ask a Customer Experience Representative to connect with a translator.

⦁ A three-way call will be initiated through a provided mobile device, connecting the customer with a translator.
 

To request translation services by phone:

⦁ Call a Customer Experience Representative at 517-394-1000 for fixed-route service (regular service that operates on a fixed schedule) or at 517-394-2282 for paratransit services. 

⦁ Ask to speak with a translator. 

⦁ The customer will be connected to a translator through a three-way call. 
 

Visit www.cata.org/language-line or call 517-394-1000 for more information.