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Contact CATA - Feedback/Complaints

FEEDBACK & COMPLAINTS

CATA strives to deliver exemplary service that leads to memorable customer experiences. We rely on the voice of our customers to provide candid feedback. Please help us improve your experience by taking this service-quality survey.

Report a Safety Concern

 

 

Administrative Offices
4615 Tranter Street, Lansing, MI 48910
517-394-1100
Monday - Friday, 8am - 5pm

CATA Transportation Center (CTC)
420 South Grand Avenue, Lansing, MI 48933
517-394-1000

For information, call or visit a customer experience representative:
Monday - Friday, 7am - 7pm
Saturday - Sunday, 9am - 5pm

CATA Rural Services (CRS)

517-394-CATA (2282)

800-322-1390

Mon-Fri 6:30AM to 5PM

Connector Service

517-394-CATA (2282)

800-322-1390

Mon-Sat 6:30AM to 5PM

Customer Service/Fixed Routes

General: 517-394-1000

MSU Campus: 517-432-2282

Mon-Fri 7AM to 7PM
Sat-Sun 9AM to 5PM

Michigan Relay Center Voice TD

800-649-3777

24 hours a day, 7 days a week

MSU Lot Link

Available only during MSU fall and spring semesters.

517-432-8888

Mon-Fri 7PM to 2AM
Sat-Sun 9AM to 2AM

MSU Night Owl

Available only during MSU fall and spring semesters.

517-432-8888

Mon-Fri 2AM to 7AM
Sat-Sun 2AM to 9AM

Redi-Ride Service

517-394-CATA (2282)

Mon-Sat 6:30AM to 5PM

Shopping Bus

517-394-CATA (2282)

Mon-Fri 8AM to 5PM

Spec-Tran

517-394-CATA (2282)

Mon-Sun 8AM to 5PM