CATA Services

Emergency Ride Home

If you are registered with CATA’s Clean Commute Options program, and you carpool or vanpool at least 3 days a week, you may be eligible! CATA’s Emergency Ride Home (ERH) Program gives you confidence that you can commit to a commute alternative and still get home in an emergency. Think of it as “commuter insurance”.

If you qualify for the ERH Program, you will receive 2 vouchers every 6 months. It’s FREE and EASY! If someone is sick, you have a family emergency, your boss makes you work unplanned overtime, or your ride leaves without you, ERH is your back-up plan.

To participate in the Emergency Ride Home program you must use a clean commute alternative at least 3 days a week. Download the Emergency Ride Home application (PDF) to register for ERH service now!

1. Use a commute alternative at least 3 days/week

2. Have already registered with Clean Commute Options (PDF)

3. Complete the Emergency Ride Home service application (PDF)

4. Watch your mail for ERH vouchers

5. Use your ERH vouchers

Emergency Ride Home Facts

When Can I Use My Emergency Ride Home?

• Personal or family emergencies
• Personal or family illness
• Unplanned overtime; must have supervisor’s verification
• Stranded at work because carpool or vanpool driver had to leave
  

Travel Guidelines

• Your ERH vehicle can be used from your place of employment to your home or the location of your car (Such as a Park & Ride Lot) only. Intermediate stops are allowed if they relate to the emergency (Child’s school, day care, doctor, hospital).
• Your ERH vehicle is not to be use for personal errands, pre-planned appointments, business related travel, working late without supervisors request, pre-planned overtime, or non-emergency side trips.
  

ERH Voucher Terms & Conditions

• You must have commuted by carpool, vanpool, or one of CATA’s Limited bus services the day that the voucher is used.
• Fully completed vouchers may be used as direct payment up to the value printed on voucher for transportation with the listed vendor. We will not cover renters insurance or any extra coverage.
• Fully completed vouchers may also be redeemed for payment up to the value printed on the voucher for transportation with other commercial vendors when mailed to CATA Clean Commute Options, along with a valid receipt from the transportation provider within 10 days of service.
• Vouchers expire at the end of six month.
• Vouchers are not transferable. Vouchers given to others for use is strictly prohibited and may result in loss of ERH privileges.
• Conditions are subject to documentation and verification upon request.
• Commuters do not qualify for ERH service until they have received their vouchers in the mail. Same day service is not permitted. 
  

For additional questions or concerns regarding Emergency Ride Home use or qualifications, please contact CATA’s Clean Commute Options Program.